FAQs

Reviews and Ratings

How do I write a review?
Click on the Create Review button that you'll find on each piece of content. In the pop-up type your review and press submit. The review will then appear on the site. You will need to be a member to post a review.

What if I see a review I find offensive?
Hopefully this won't happen, but if you do find something you find offensive then click on the Flag link that is on reviews. This will alert a moderator who will then look in to the flagged comment.

Is there anything I shouldn't say?
Please don't use offensive or racist language. We want the site to be a pleasant experience for all users and will not tolerate users spoiling it for others. So think before you comment.

Online Subscription and Billing

Which number should I call if I have online billing enquires?
You can call our online billing provider on the following numbers for your online subscriptions and any billing enquires. (Not applicable to TV subscription)

Customer support information

Hours

24 hours a day, 7 days a week, 365 days a year

Phone

Local charge applies

USA (NY) 212 796 0771

U.K. 02 07 099 5410

France 01 76 60 73 11

Spain 902 052 681

Germany 0891 214 09 179

Nederland 02 08 908 062

Italy 069 926 8077

Switzerland 02 25 330 195

Luxembourg 202 02 458

Belgium 02 74 70 359

Norway 085 226 803

Denmark 077 345 768

Finland 09 425 97 868

Other Countries
Int. charge applies 0044 20 7099 5410

How is the billing information displayed on my bank statement?
Our discreet billing services will appear as WWW.CGBILLING.COM next to the website's transaction. If you do not see this on your statement, then we are not billing you.

How do I cancel my membership?
If you have ANY of the following two details available: Username, Credit Card, Email or Member ID, please click here.

If you do not have this information available, please click here. To learn more about our cancellation policy please read our terms and conditions.

I cancelled my membership and I still have access to the member's area
You always receive a confirmation email upon cancellation. This guarantees that you will not be rebilled for the next billing cycle of 30 days. But in the current billing cycle you will still be allowed access for the days that you have left.

What are the terms and conditions of my membership?
For more information of your membership please read our Terms and Conditions.

Why didn't I receive a confirmation email after signing up?
You must enter a valid email address each time you make a purchase through our payment platform to receive a confirmation in your mailbox.

My password or username does not work. How can I solve this?
Make sure you type in your Username and Password exactly the same way as they appear in the confirmation email after you signed up. Our system is case sensitive.

I double clicked the mouse button when selecting submit. Will I be billed twice?
No, our systems prevent you from being billed twice when signing up.

Technical Information

I'm having trouble reaching the a page. Who should I contact?
If you have trouble connecting to a or downloading our images, please do not contact us requesting technical support. The site may be busy, or you may have problems with your computer or connection. Contact your service provider. If the problems are unrelated to your service provider then please email techsupport@privatespice.com.

I can’t view your website properly?
Please make sure you are using the latest version of one of the following web browsers as this will allow for the best viewing experience.

Download
Internet Explorer

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Safari

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Firefox 

I have problems viewing video or part of the site content.
To get a full site experience it is recommended that you install the latest version of the Macromedia Flash browser plug-in.

Download the latest version of the Flash plug-in.

How the firewall settings will affect me?
If you have a firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

What’s the System Compatibility for your site?
Hardware:
Computer capable of running a contemporary web browser such as Microsoft Internet Explorer 7.0 or Firefox 3.0 on PC or Safari 3.1 on Mac.

  • Monitor capable of thousands of colors (high colour) for good display of photographic images.
  • Screen Resolution of 1024x768.
  • Broadband connection recommended.
  • Sound card

How do you collect and use Cookies?
Please visit our Privacy Policy page for all cookies and privacy related questions.

Who do I contact for Technical Support?
If you are still encountering technical problems then please contact us techsupport@privatespice.com.


Other

Can I post images from the site on my web page?
We offers images for personal viewing only. Any unauthorised reposting or distribution of these copyrighted images is illegal. Please view our terms and condition for more details.

How can I keep children from accessing the site?
There are many products that allow parents and teachers to restrict access to sites that contain sexual material. We believe this is the best option, rather than legislation or other methods of government censorship, to restrict access to certain online material.

Who do I contact for advertising and sponsorship enquires?
Please visit the contact page for further information on advertising and sponsorship opportunities.

General support enquiries
If you have a general non subscription or technical related enquiry then please contact us through contact us page.